I was asked recently to share some knowledge about the support of the Cisco 6500 switches as the information available on the DOC-CD could be fairly overwhelming.
As it happens a clients Cisco-6509 switch fell over yesterday. I was called out to address the issue of the Cisco-6509 that decided it was tired of life by rebooting itself. I’ll go through some of the steps I did to find the root cause. Obviously note the steps listed here will not find the cause of every possible issue with a 6500 switch, but can be used as a guideline.
Usually the first thing I would do is to see the reason for the reboot with a “sh version”. Look at the highlighted lines.
ndcbbnpendc0103#sh ver Cisco Internetwork Operating System Software IOS (tm) s72033_rp Software (s72033_rp-ADVENTERPRISEK9_WAN-M), Version 12.2(18)SXF6, RELEASE SOFTWARE (fc1) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2006 by cisco Systems, Inc. Compiled Mon 18-Sep-06 23:32 by tinhuang Image text-base: 0x40101040, data-base: 0x42D90000 ROM: System Bootstrap, Version 12.2(17r)SX5, RELEASE SOFTWARE (fc1) BOOTLDR: s72033_rp Software (s72033_rp-ADVENTERPRISEK9_WAN-M), Version 12.2(18)SXF6, RELEASE SOFTWARE (fc1) ndcbbnpendc0103 uptime is 3 hours, 23 minutes Time since ndcbbnpendc0103 switched to active is 3 hours, 22 minutes System returned to ROM by s/w reset at 00:14:27 PDT Wed Sep 20 2006 (SP by bus error at PC 0x402DC89C, address 0x0) System restarted at 09:13:44 ZA Wed Mar 10 2010 System image file is "disk0:s72033-adventerprisek9_wan-mz.122-18.SXF6.bin"
Obviously it is clear that the switch did a software reset caused by ‘bus error at PC 0×402DC89C‘.






