Routing-Bits

For those who know me, and yes off topic, will know the grumpy me is not one to give credit unless necessary.

With thee date coming closer and closer, I felt the time has come to book a couple Mock-Labs to see how challenging it might be. I made the decision to book these with IP-Expert.

Ill be honest, I do find www.ipexpert.com not very user friendly and it lacks of important information. One example,  my first booked lab session Saturday morning, but to log-on and play,  you have to go to Proctor-labs,  not www.ipexpert.com. But there is no information to let you know this, or none that I could find 06:00 in the morning while my paid for lab-time is ticking away. Playing around, I eventually came across  proctorlabs.com where you have to log in with separate credentials. Odd, indeed, but I was 10 minutes down, so did what I had to, to get going, and finished a challenging, yet very satisfying Lab.

So last night I was browsing their website,  aiming to book the 5 Mock-Labs and I proceeded to pay, only to realize what I bought is not the right thing. Not a nice feeling when you get the happy notification text from your bank to say “the payment was successful”.  The information on the website I found very misleading, and having beyond buyers remorse I mailed them fokes at IPExpert in the hope that there might be some sort of resolution to this.

So I dealt with Mike Down from sales. Mike handled this in a truly professional manner, and were more than happy to resolve the matter to my benefit and much sooner than I could have imagined. I was blown away at how quickly and efficiently this was dealt with and corrected by Mike and Cat Breiling. Having this sort of customer service really makes you hate some on-line sales guys just a little to much!

No matter what your product is, satisfied customers will always return, and at the end-of-the-day,  sales are all about satisfied customers. Mike and Cat please keep it up. Love your work.